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Which system do you use?

We take online bookings through both. Pick whichever you already use, or call us and reception will book it for you.

Would you rather talk to somebody? Reception answers throughout the day.

(08) 9306 2755

Fees & rebates

Veteran Affairs

We offer complete care to all patients eligible under the Department of Veterans' Affairs scheme.

Who is covered

DVA Gold Card holders are entitled to a full range of dental treatment. White Card holders are covered for conditions that have been accepted as service-related.

If you are unsure which applies to your card, bring it in and we will confirm your entitlement before any treatment is scheduled. That confirmation takes a phone call and it is much better done before an appointment than at the end of one.

Gold Card and White Card

Gold Card

DVA Health Card — All Conditions

  • A full range of dental treatment, whether or not the condition is service-related.
  • Examinations, cleans, fillings, extractions, crowns, bridges and dentures.
  • Some items still require prior approval from the department; we arrange that.

White Card

DVA Health Card — Specific Conditions

  • Treatment for conditions the department has accepted as service-related.
  • Dental treatment is covered where it relates to an accepted condition.
  • Bring the card and any acceptance documentation, and we will confirm entitlement before scheduling.

How billing works

We bill the Department of Veterans' Affairs directly for eligible treatment, so in most cases there is nothing for you to pay at the appointment and no claim for you to lodge.

  1. Mention the card when you book

    So the right amount of time is allowed and your entitlement is confirmed in advance rather than at the desk.

  2. Bring the card to the appointment

    Along with a list of your current medications, which matters more than most people expect for anything surgical.

  3. We seek prior approval where it is needed

    Some treatments require it. Where that applies we will tell you at the consultation and arrange the approval on your behalf.

  4. We bill the department

    For eligible treatment there is generally nothing to pay and nothing to lodge.

Where something falls outside your entitlement, you will be told what it is and what it costs before it is booked, not after it is done.

Booking

Call (08) 9306 2755 and mention your DVA card when you book, so we can allow the right amount of time and have your entitlement confirmed before you arrive.

If getting here is difficult, say so on the phone. It is far easier to plan for a walking frame, a wheelchair or a longer appointment in advance than to work it out at the door.

Common questions

Veteran Affairs: what people ask

Do I need a referral to be seen under DVA?
Not for general dental treatment. Book directly and mention your card. A referral is only relevant where treatment falls to someone outside general practice, and we would arrange that with you.
Will I have to pay anything up front?
For eligible treatment, generally nothing at all — we bill the department directly and there is no claim for you to lodge. If any part of what you need falls outside your entitlement, you are told what it is and what it costs before it is booked.
What is prior approval and how long does it take?
Some treatments — commonly crowns, bridges and dentures — need the department to approve them before they are provided. We prepare and submit that on your behalf. It adds time between the consultation and the treatment appointment rather than to the appointment itself, and we will tell you at the consultation if it applies.
I hold a White Card. Is my dental treatment covered?
Where it relates to a condition the department has accepted as service-related, yes. Bring the card and any acceptance documentation, and we will confirm your entitlement before anything is scheduled rather than assume it.
Can my partner be treated under my card?
No. Entitlement attaches to the cardholder. Your partner is very welcome as a private patient, and we can book you both in consecutively so it is one trip.
I have not seen a dentist since I was serving. Where do we start?
With an examination, X-rays and a written plan in order of priority. Nothing is treated on the day unless you are in pain and want it dealt with, and there is no commentary on how long it has been. Tell reception when you book so we allow a longer first appointment.

All frequently asked questions

Questions about cost?

We will check your cover before you book

Call us with the treatment you are considering and we will give you the item numbers to quote to your fund, so there are no surprises.

Book online

Which system do you use?

We take online bookings through both. Pick whichever you already use, or call us and reception will book it for you.

Would you rather talk to somebody? Reception answers throughout the day.

(08) 9306 2755
Call (08) 9306 2755
Call

Book online

Which system do you use?

We take online bookings through both. Pick whichever you already use, or call us and reception will book it for you.

Would you rather talk to somebody? Reception answers throughout the day.

(08) 9306 2755